chocylicious questions
FAQs for The Chocylicious Club

How do I pay for my Membership?

All memberships are required to be pre-paid on a monthly 'pay as you go' option, which means you will receive automatic shipments every month until you cancel. Requests for cancellations must be received before the 20th of the month (for example: If March is the desired final shipment, a cancellation request needs to be received and confirmed by February 20, otherwise, the cancellation could go into effect following the March shipment.

Have more questions? Contact Us

 

 
Can I send a Club as a gift?

Yes! The Chocylicious™ Monthly Club is a convenient way to give a gift or treat to yourself all year-round.
 

 
When will my club be shipped?

With the exception of Easter/Christmas month, which may be shipped at a different date, club shipments are sent out on the first Monday/Tuesday of the month.
 

 
Where are the chocolates made?

All of our artisan chocolates are handcrafted, hand-decorated and hand-packaged on the Far North Coast of NSW, Australia.



What does it mean if there are white areas on my chocolate?

No need for concern. Chocolate is temperature sensitive. In transit, temperature fluctuations can occur and cause some of the cocoa butter to rise to the surface of the chocolate or "bloom". What you are actually seeing is nothing more than cocoa butter or sugar crystals coming to the surface of the chocolate in response to temperature changes. This will not alter the taste in any way. No refund is offered for this type of dissatisfaction. This is a cosmetic issue only and does not affect the flavor or quality of the chocolate.
 


Caring for Your Chocolates

It's best to bring chocolates to room temperature before eating. Like most foods, chocolate truffles or bonbons are better eaten when fresh. We recommend eating all filled chocolates within one to two weeks.

Can I store my chocolate in the refrigerator?

We do not recommend refrigerating your chocolates, however if you have no alternative, keep chocolates in their original packaging, place in an airtight container and wrap completely in plastic film before placing in the refrigerator. Remove from the refrigerator at least two hours before eating, without removing the plastic film, to allow the chocolate to slowly reach room temperature.




Allergens

Dairy: Due to the limited demand for 100% dairy-free chocolate, most suppliers of the raw materials for chocolate ingredients tend to use equipment that is shared with dairy. While the machines are fully cleaned between runs, there is a minute chance that the chocolate may contain a microscopic trace of dairy even though dairy is not an intended ingredient.

Soy: Some of our items/chocolate contain soy lecithin. See ingredients listings.

Nuts: We use nuts in some of our treats; therefore, some of our products may contain traces of nuts even when nuts are not an intended ingredient.

Gluten: Most of our chocolates are gluten free, (please check ingredients listings) however there may be traces of wheat or gluten even though it is not an intended ingredient due to shared equipment/kitchen.

> We make our chocolate centres with coconut cream. No dairy, no wheat (excluding some flavours), no gelatine, no egg, no animal by-products at all.



What is the shelf life of your products?


We handcraft all of our chocolates using some of the finest and freshest all-natural ingredients. As such, shelf life can vary depending on the product. Factors that impact shelf life include: the amount of cocoa butter in the product, the specific ingredients of the product and the temperature or humidity where the chocolate is shipped and stored/displayed upon arrival. We recommend eating our truffle/ganaches within 2 weeks, some are good for 4 weeks (however please check with us for specifics), our solid chocolates have a 6 month shelf life. You can find more details on shelf life under each product
here.
 


What is couverture chocolate?


The word couverture describes high quality chocolate that contains a certain amount of extra cocoa butter. Combined with proper tempering of the chocolate, this higher percentage of cocoa butter gives the chocolate a firmer “snap” and a creamier flavour.



Why do some of your products have a shorter shelf life than other chocolate brands?


Unlike mass produced chocolates in the market, DHC products are made fresh in small batches using only premium ingredients. Because our products are natural, have no preservatives and contain coconut cream and dairy-free alternatives, our products have a limited shelf life to ensure optimum freshness.

If you would prefer a product with a longer shelf life, our solid chocolates, bars, blocks, jellies and fondant cream centred items (such as the mint creams) will allow for longer shelf life and storage. 
 


Delivery & Returns

How long will it take to receive my order?

The Chocylicious Club delivers via the Australia Post system to deliver items within the first week of the month. *Orders are shipped for the Club Members on the first Monday/Tuesday of the month (Exceptions for some months may occur).

Do you deliver Australia-wide?

Yes, we deliver to any address in Australia, even if you're on holiday at the time!

Hot Weather Shipping - Cold Packs

Hot weather packs (cold pack) are available to purchase for $9.00 per order. This consists of an ice block wrapped inside a protective thermal bag OR a foam box, and various packing materials to line the box when applicable.

Due to the fragile nature of our chocolates, we highly recommend that Hot Weather Protection packs be included in your order during the hotter summer months from October to April. Refunds will not be offered for any heat affected products unless a hot weather protection pack has been purchased during these months.

Thank you for your understanding of our policy.

Do you deliver internationally?

Currently we are only shipping within Australia.

How can I track my order?

Items can be tracked through Australia Post yes. Please double check with us if you want extra insurance which can incur an extra fee however.

Will I have to be home when my order arrives? YES!

You have the choice to have your chocolates delivered to your home, work or anywhere else you'd like including residential or a post office box! You'll have to sign for the delivery, if it’s registered post so if you're not home when the Australia Post arrives, AP will leave a notice of collection in your post box telling you they attempted to deliver your delightful treats and that it's now available for collection at your nearest post office. The post office will then keep your package for 7 days. If you can't get to the post office to retrieve your lovely treats, just fill out the back of the collection notice stating a trusted friend will pick them up.

No deliveries are shipped on Public Holidays or weekends to ensure chocolates are not stored in hot warehouses or depots over weekend days.

Where possible, we can offer you a choice of Express Postage using Australia Post or Courier service when applicable as we understand that not everyone can be home to accept a courier delivery. This only applies to items under 3kg as it is more cost effective when over this weight to send via Courier.

Orders with a delivery address to a capital city will usually be delivered within 1 – 5 business days. If you live in regional or outlying areas, your order may take longer to be delivered.

Please note: If an incomplete or incorrect address is provided, any delivery guarantees may be nullified.

Make sure you are home to collect your parcel as we cannot take responsibility for parcels left outside or in the sun.



Payment

What forms of payment are accepted?

Chocylicious accepts payment through the PayPal system, this includes MasterCard, VISA and American Express.

Is it safe to use my credit card on your website?

Of course it is! We understand that the safety of your personal information is extremely important to you. We use globally accepted PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store, although if you already have a PayPal account you may use it. If you don't want to use PayPal, please complete the credit card details on the left hand side of the checkout page. It looks like you're signing up to PayPal, but it's just processing your payment through them, not creating an account.